Shipping & Delivery

A destination check before you plan a purchase

The free-shipping area is defined by the delivery country entered at checkout: the United States, Canada, Australia and New Zealand. Choose the delivery country deliberately rather than relying on a browser location guess. A visitor browsing from one country may buy a gift for someone in another, and the delivery address is the relevant address for this check. If the receiving address is outside the supported area, the store does not offer a fallback delivery method. Please ask support about your destination before placing an order or sending any payment. Do not enter a nearby country as a workaround: the parcel label must match the actual destination, and a mismatched country can prevent delivery.

Apartment, building and unit details

Put an apartment or unit number in the appropriate address line and include the recipient name used for deliveries at the building. If your street address and building name are both useful locally, include both without replacing the street number. A carrier may need a building access arrangement, reception name or a clear delivery instruction, but those instructions do not replace a complete postal address. Check spelling and postal-code format before you confirm an order. A missing unit can cause the parcel to reach the building without reaching the intended person. Contact support promptly if you notice an address error; the cancel/change-order page explains why an update cannot always be completed after dispatch begins.

Buying a graphic tee as a gift

When ordering a gift, use the recipient’s delivery address and keep your own email address available for order communication. Check the design name and chosen size together; a size selected on one item does not automatically select the right size for another. Plan with the preparation and transit estimates rather than treating them as a guaranteed arrival date. Birthdays, travel dates and events may require additional time, especially when a delivery crosses a border or arrives during a busy period. Ask support before ordering if a particular date is essential. The store cannot responsibly promise an event deadline solely from a general estimated delivery range.

Preparation and transit are different stages

Preparation covers the work before the parcel is handed to a carrier. Transit starts after that handoff. A tracking number can be created before a carrier makes its first acceptance scan, so the existence of a number alone does not mean transit has started. The stated ranges are operational estimates, not a promise that every carrier route takes the same time. Weekends, local public holidays, carrier disruptions and address checks can affect the sequence. Use the latest carrier scan when interpreting a shipment’s progress, and keep your order number ready when contacting support. We will distinguish an order still being prepared from a parcel already moving through a delivery network.

When tracking has not moved

A short gap between a label being issued and an acceptance scan can occur. First confirm that the link or number is the one supplied for your order. Read the date and location of the latest event rather than repeatedly refreshing the same status. If the parcel has not progressed beyond the expected period, contact support with the order number, tracking number, last visible event and delivery country. Screenshots can help when a status message is confusing, but the tracking number is usually more useful than a screenshot without it. We cannot establish the parcel’s physical location from a missing scan alone. Support will review the actual order and available carrier information before explaining the next step.

A delivered scan without a parcel in hand

Check the location named in the delivery event, nearby safe places, building reception and household members who may have accepted the parcel. For shared buildings, check whether the delivery was recorded at a parcel room or another authorised receiving point. Keep the tracking information and any delivery photograph available. Contact support if those checks do not resolve the issue, and explain which places you have checked. Avoid publishing your full address or order details in a public comment when asking for help. A delivered scan is relevant evidence, but support still needs the actual circumstances to understand a missing-parcel report.

Receiving a parcel with visible damage

If the packaging arrives damaged, take clear photographs of the outside package, the delivery label and the affected item before discarding the packaging. Do not include unrelated personal documents in the photographs. Show both the entire shirt and the specific affected area so the issue can be understood in context. Email support with the order number and a brief description of what you found. An issue involving the wrong design, wrong size or damage is different from a change-of-mind return, and the return policy explains the distinction. Please obtain instructions before mailing an item back; the public business contact is not automatically an approved return destination.

International questions and local charges

Free outbound shipping describes the shipping method configured by the store. It should not be read as a blanket statement that every possible import, customs or local charge has been prepaid. If you need clarification about an international delivery, contact support before ordering and identify the delivery country. Do not assume that a policy written for a domestic parcel answers a destination-specific customs question. Keep any carrier or customs notice and send only the information relevant to the order. The store will not ask you to send card security codes or banking passwords to resolve a shipping enquiry.

Delivery planning and the return window

The sixty-day return window is measured from delivery, rather than from the date you begin browsing or the date a tracking label is created. Keep the delivery date and order confirmation together so that a later return request can refer to the correct timeline. The return window does not change the shipping estimate or make the first delivery free of all operational uncertainty. If you are away when an item arrives, arrange a suitable receiving location and check the parcel promptly. A return request should describe the item, order number and preferred outcome. Approved refunds are handled through the original payment route within the refund policy’s seven-calendar-day commitment; the shipping page does not replace those refund instructions.

The information that makes a delivery enquiry useful

Send the order number, delivery country, chosen product and size, the tracking number if one exists, and a short account of the issue. Explain whether the question concerns preparation, an address change, a delayed scan, a delivered-but-missing parcel or damage on arrival. This helps avoid confusing separate situations with a single vague message. Keep one email thread where practical so the history remains together, and reply with corrections if an address or order detail was mistyped. Never send a full payment-card number, security code, password or identity document just to ask where a T-shirt is. If more information is needed, support should explain what is relevant to the particular delivery issue.

For related guidance, read Order Tracking, Returns & Exchanges and Cancel or Change an Order. Contact [email protected] with an order-specific question.