Returns & Exchanges Policy

Choose the outcome you want to request

Tell support whether you want to keep the design in another offered size, return it for a refund, or report a problem with what arrived. Those outcomes require different follow-up instructions. An exchange request should name the current size and the size you would like instead. A refund request should identify the affected item and quantity. If you have not decided, explain the issue so support can outline the relevant choices. Do not assume that a replacement and a refund will both be provided for the same item. Keep the written response and check that it reflects the outcome you intended before you send a return parcel.

Identify the design, size and quantity

Use the order number together with the product name or SKU. A collection name such as Animal Friends identifies several designs and may not tell support which shirt you mean. The selected variation matters too: two shirts with the same artwork can be ordered in different sizes. If only one of two matching shirts is being returned, say so clearly. Include the quantity in your request and check it in the return instructions. This is especially useful for gifts and multi-item orders, where the person contacting support may be looking at one shirt while the original order contains several. Avoid posting order details in a public comment to obtain help.

Preparing a change-of-mind return

For a change of mind or a correctly supplied size you prefer to change, keep the item unused and in the condition received. Try to retain the packaging where practical, but describe the actual situation if packaging is unavailable. Free outbound shipping to a supported destination does not make a preference-based return shipment free. The customer pays this return shipping, and no restocking fee applies. Ask for the approved return destination and instructions before purchasing postage. A business contact address on this website should not be assumed to be the return-processing address for a particular order. Keep the instructions with the order so the parcel and request can be matched.

When the wrong size or design was supplied

Compare the delivered item with the original order rather than with a remembered cart selection. Photograph the whole shirt, its label where relevant and the package label, then explain the mismatch. A correctly supplied size that does not fit as preferred is different from a size that was not the one ordered. Likewise, a different graphic design should be identified by the actual print and order line. Clear information allows support to review the dispatch error and explain whether a replacement, refund or return is needed. If a return is required for an incorrect, defective or damaged item, the store covers the return-shipping cost through the instructions supplied for the approved case.

Packing a returned graphic tee

Follow the instructions for the approved return and use packaging that protects the shirt during transit. Keep the item dry, avoid loose sharp objects and include the order reference requested by support. You do not need to include unrelated account documents or payment information inside a parcel. If several approved items are being sent together, list the designs, sizes and quantities so they can be identified on arrival. Save the parcel receipt and tracking number. A tracking event can help establish when the parcel was handed over and delivered, but it is not a substitute for the order information that connects the package to the return request.

A return parcel and its tracking

Use the tracked service requested in the return instructions and retain the receipt until the case is resolved. Read the carrier’s latest event and date before asking whether the package has arrived. If the return appears delayed, send support the tracking number and the last available event. Do not assume that a label created in your account proves the parcel has been accepted by the carrier. Likewise, a delivered scan should be considered together with the approved return address and the order reference. Support needs the actual tracking and case details to investigate a missing or incorrectly routed return rather than a screenshot without an identifying number.

An exchange when the preferred size is unavailable

An offered size can be requested, but an exchange depends on its actual availability when the request is processed. If your preferred replacement is unavailable, support will explain the alternative or refund route. You should not be pressured into a different design or size solely to finish the case. Check any proposed alternative against the fit information you need and ask questions before agreeing. Manufacturer measurements are not established by a generated design mockup, so an exchange to a different size should still be considered with confirmed dimensions where those are important to you. The size guide explains how to compare a shirt you already like with a confirmed chart.

Gift recipients and the delivery date

The same sixty-day window applies to a gift, measured from delivery. Keep the original order number and the delivery date where available. If the gift recipient contacts support, explain how the request relates to the purchaser and the item, without sharing unnecessary private information. A refund goes through the original payment method rather than automatically to a gift recipient’s account. An exchange request should name the offered size or alternative being considered. If you are arranging the return for someone else, ensure the package is sent only after the correct return instructions are available. A general business address is not enough to establish where an approved gift return should go.

The point at which the refund timeline begins

A return request, a parcel in transit and an approved refund are distinct stages. The approved refund is issued through the original payment route within 7 calendar days of approval. Keep the approval message and refund reference so that the starting point can be checked. If the timeline appears to have been exceeded, contact support with the order number and approval date. Do not send a banking password, payment-card security code or replacement transfer request. The refund policy explains the original-payment route and the information needed to review a credit that is not visible. The sixty-day return window and the absence of a restocking fee remain unchanged by this separate refund-processing timeline.

If a return instruction is unclear

Ask before sending the parcel if an address, item, quantity or return-shipping responsibility does not match your request. A short clarification can prevent a shirt being sent to the wrong place or an exchange being processed for the wrong size. Keep the conversation together where possible and reference any earlier approval. Explain whether the concern is a preference-based return, wrong item, damage or an exchange that became unavailable. If your preferred outcome changes, tell support promptly rather than assuming the existing instruction changes automatically. Accurate order details and a clear requested outcome help the case proceed without asking you to provide unrelated personal information.

Read the size guide, refund guidance and cancellation instructions. Contact [email protected] before sending a return.