Frequently Asked Questions

Quick answers

Original graphic T-shirts, sizes S–5 XL, free shipping to four supported countries,60-day returns and 7-calendar-day approved refunds. Payment connection is pending.

How can I tell two similar botanical designs apart?

Use the product name and examine the three views on its own product page. The full-shirt view shows the amount of blank space and the position of the illustration. The detail view shows the leaves, flowers, lines and colours that distinguish the motif. The lifestyle view gives a styling idea, but it should not replace the full-shirt view when you are judging placement. A collection name groups a mood or topic; it does not mean that every shirt in that collection uses the same picture. Keep the link to the exact design when asking support a question, especially when you are comparing two botanical prints with related colours.

Are the model pictures photographs of a supplied garment?

The product pictures are generated design mockups intended to show the original illustration and its appearance on an ivory T-shirt. They help communicate the artwork and a possible styling context. They do not establish a manufacturer’s fibre composition, certification, exact measurements or the physical condition of an individual parcel. Look at the matching full-shirt and detail views for the intended design, and ask for confirmed information when a finished-garment specification is important to your decision. A realistic-looking model photograph should not be treated as independent evidence of a textile test or a factory inspection.

Does selecting another size change the artwork?

The size selector identifies the ordering size for the design on that product page. It does not change the shirt into a different illustrated motif or a different collection. The same design is represented across the eight size options, from S through 5XL. Check the product title and the selected size together before adding the item to your cart. If you intend to buy a different design, open that design’s own product page rather than expecting the size control to switch artwork. Review each cart line after adding several items so the design, size and quantity match what you intended to order.

What should I compare before choosing between M and L?

Think about the fit you want and the measurements of a T-shirt you already enjoy wearing. Lay that garment flat, avoid stretching it, and note how you measured width and length along with the units. A flat chest width is different from a body circumference, so do not compare unexplained numbers. The letters on a size selector are ordering labels rather than a universal measurement standard. Read the size guide and ask support for confirmed garment dimensions when that comparison is essential. The body shape or pose of a model in a mockup does not prove that a particular label will give you the same fit.

Why should I check the cart after using a quick product link?

A product page can retain or select a size through its current browsing state. Look at the visible size before you add the item, then read the resulting cart line. Confirm the design name, chosen size and quantity rather than assuming a previous selection applies to every product you visit. If you change your mind before submitting an order, update the cart and check the refreshed amount. Editing a cart is different from changing a completed purchase. Once you have an order reference, use the cancellation and change process for that order instead of expecting a later browsing-cart edit to alter it.

What does the displayed US dollar price cover?

Each current T-shirt design displays a US dollar product price. Quantity changes affect the line amount in the cart, and the cart should be reviewed before an order is submitted. Free outbound shipping is configured for the United States, Canada, Australia and New Zealand. That statement describes the supported shipping method and does not promise that every possible destination-specific tax, import charge or bank conversion cost has been prepaid. Read the actual amounts shown when purchasing and ask about an unclear charge before proceeding. Do not rely on a screenshot from an earlier browsing session if the current cart shows a different selection or quantity.

Can I pay merely because the cart works?

The cart lets you select products, sizes and quantities and review the configured shipping conditions. Payment methods should be judged from the options actually offered when checkout is available, rather than inferred from a cart button or a card logo on another website. The store’s payment connection is still being arranged, so this page does not claim a particular card network, wallet or bank transfer is accepted. Do not email card details to support as an alternative payment method. If you need help understanding whether an order can be placed, ask support before submitting private payment information anywhere.

What should I do if I put the wrong size in a submitted order?

Contact support promptly and identify the order number, design, current size and requested size. Say clearly that the request concerns an order already submitted. A change may be possible before preparation or dispatch reaches a stage where the item cannot be altered, but the request itself is not proof that the correction has been applied. Keep the reply confirming the outcome. Do not submit a second purchase solely because you sent a change request unless you understand how the first order is being handled. The cancellation and change page explains the difference between a cart correction, a request before dispatch and an item already in transit.

If tracking says delivered, when does the return window begin?

The return window is sixty days from delivery. Save the delivery event with the order confirmation so a later request can refer to the correct date. A label-created event or the day you first opened the product page is not the delivery date. If the tracking says delivered but you have not found the parcel, check the recorded location, household recipients and relevant receiving areas, then contact support with the circumstances. A missing-parcel question should be addressed as a delivery issue rather than treated as an ordinary change-of-mind return for an item you have not received. Keep the tracking reference and your checks together in the support thread.

Do I send every return to the public business address?

No. The business contact identifies the store, but it is not automatically an authorised return destination. Ask support for return instructions before mailing a parcel. Include the order number, item, reason for the request and the outcome you are seeking. Use the destination supplied for the approved return and keep the shipment receipt. Mailing to an unconfirmed address can make the parcel harder to identify or receive. Change-of-mind return freight is the customer’s responsibility; the store covers approved return freight for the wrong, damaged or defective item. Those different situations should be described accurately when you request instructions.

Does approval of a refund mean the bank balance changes immediately?

The refund policy commits to issuing an approved refund through the original payment route within seven calendar days of approval. Issuing the refund and its appearance in the customer’s account are separate stages. A bank, card provider or other original payment service may show the credit according to its own processing timeline. Keep the approval message and any refund confirmation together. If you ask about a refund, provide the order reference and approval date, not a full card number or security code. Support can explain the store’s recorded action, while the payment provider may be needed to interpret the way a credit appears on your statement.

What is the best way to report the wrong print or a damaged item?

Email support with the order number, the design and size expected, and a concise description of what arrived. Include photographs of the complete item and the specific problem so the situation can be understood in context. For transit damage, keep relevant packaging and show its condition as well as the garment. Do not discard all evidence before asking for help, and do not publish a delivery label containing your address in a public comment. A wrong or damaged item is handled differently from a preference-based return, so explain the actual issue instead of simply saying that you want to return something.

Can support answer a question without my password?

Ordinary product, sizing, tracking and return questions do not require you to disclose an account password, bank login, card security code or full card number. Start with the product link or order number and the issue you want resolved. Include the delivery country for a shipping question and the units for a measurement comparison. A focused screenshot can help with a page or cart problem, but crop unrelated personal details. Keep order-specific information in the private support conversation rather than posting it publicly. If a request for information is unclear, ask why it is relevant before sending sensitive material.

For fuller instructions, read the Help Center, Size Guide and Contact Us. Send an order-specific question to [email protected].