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\nThis Refund Policy explains when you are entitled to a refund from Vivid Shirt, how much is refunded, how the money is returned and how long it takes. Every product can be returned within 60 days of delivery under our Returns & Exchanges Policy, and once a refund is approved we issue it through your original payment route within 7 calendar days of approval. Your payment provider may take additional time to display the credit.
\nYou can get a refund in each of the situations below. Each one lists what we need from you and what you receive.
\nThis covers items that are broken, faulty or missing parts, or that are noticeably different from the photos and description on the product page, such as a different colour, material or size from the one you selected.
\nWhat to send us: your order number, photos that clearly show the problem, and a photo of the shipping label or packaging.
\nWhat you receive: a full refund of the item price and the original shipping charge, or a free replacement if you prefer. Usually you do not need to return the item.
\nWhat to send us: your order number and a photo of the item you received, including any label or tag that shows its size or variant.
\nWhat you receive: the correct item shipped free of charge, or a full refund including shipping. If we need the wrong item back, we send you a prepaid label.
\nIf your parcel has not arrived 7 business days after the latest estimated delivery date, or tracking shows it as lost, send us your order number and shipping address. We open a carrier investigation. If the parcel is confirmed lost, or is not found within 5 business days, you receive a full refund including shipping, or a free replacement.
\nYou can return any unused item within 60 days of delivery for a refund of the item price. The original shipping charge is not refunded for change-of-mind returns.
\nIf we confirm your cancellation before the order ships (see Cancel or Change an Order), you receive a full refund of everything you paid, including shipping and taxes.
\nIf we have to cancel an order, for example because an item is unavailable or a payment cannot be verified, we email you and issue the full refund through your original payment route within 7 calendar days of approval. Your payment provider may take additional time to display the credit.
\nYour refund is approved when we have received and inspected your return, approved your photo claim, or confirmed your cancellation. We issue the approved refund through your original payment route within 7 calendar days of approval and email you a confirmation. Your payment provider may take additional time to display the credit. If you need help, contact support with the order number and approval date so we can check the recorded refund action and provide an available transaction reference.
\n| Situation | \nItem price | \nOriginal shipping | \nReturn shipping | \n
|---|---|---|---|
| Damaged, defective or not as described | \nRefunded in full | \nRefunded | \nFree (prepaid label) | \n
| Wrong item or wrong size sent | \nRefunded in full | \nRefunded | \nFree (prepaid label) | \n
| Lost parcel | \nRefunded in full | \nRefunded | \nNot applicable | \n
| Changed your mind or does not fit | \nRefunded in full | \nNot refunded | \n\n |
| Cancelled before shipping | \nRefunded in full | \nRefunded | \nNot applicable | \n
We only give a partial refund when a change-of-mind return comes back used, damaged after delivery or missing parts, and only after we email you the amount and the reason. If you do not accept a partial refund, we send the item back to you instead.
\nIf there is a problem with a charge, please contact us first. We can usually resolve it faster than a card dispute. Contacting us does not affect your rights with your bank or payment provider.
\nEmail support@vividshirt.com or submit a ticket with your order number, and we reply within one business day (operational estimate). Related policies: Returns & Exchanges, Shipping & Delivery and Payment Methods.
\nAn order number identifies the purchase in the store, while a payment reference identifies a transaction with the connected payment provider. Keep both when available, but do not send payment-card details to support. If you are asking about more than one order, list each order separately so that a question about one refund is not attached to the wrong purchase. The design name, selected size and quantity are also useful when only part of an order is affected. A cart containing a shirt is not proof that a payment was completed, and a browser showing an order page is not enough to establish that funds were captured. Support must review the real transaction before describing a payment as refundable.
\nSending a refund request starts a conversation; approval follows a review of the actual order and the applicable return or cancellation conditions. The seven-calendar-day refund commitment is measured from approval. Keep the approval message so the starting point is clear. If an item must be returned first, support should explain the return instructions and what information is needed rather than leaving you to guess. This distinction does not shorten the sixty-day return window from delivery or add a restocking fee. It simply separates the date you asked for help from the date the refund was approved and can be sent to the original payment route.
\nDescribe the design, size and quantity that the request concerns. A photo of one shirt does not identify every line in an order, so include the order number and item description in the message. Explain whether the remaining items are being kept. Support will establish which items and amounts are covered by the approved outcome before processing it. Do not assume a partial request will cancel every item, or that a refund for one shirt establishes a refund for another. Check the written approval and ask for clarification if the item or quantity is different from what you intended. This avoids confusing a partial refund with a full-order return.
\nApproved refunds are returned to the original payment method. Do not send a replacement bank account or accept an unrelated payment-link request as part of a routine refund conversation. If the original account or card has changed, tell support about the issue without sending private credentials. The connected provider may have procedures for directing a refund to the appropriate account, and those procedures must be checked for the actual transaction. Support cannot responsibly promise an alternate transfer without verifying how the original payment was handled. Retain the provider’s reference and follow any genuine provider instructions through its official account interface.
\nFirst find the approval date and the affected transaction. Check the original payment account’s activity, including whether the provider displays the entry as a reversal, credit or separate refund. The display can differ between payment providers, but the store’s commitment is to issue the approved refund through the original payment route within seven calendar days of approval. The payment provider may take additional time to display the credit. If you need help, contact support with the order number, approval date and the information you can safely see. Do not send a screenshot exposing unrelated payments, a full card number or an account balance that is not relevant. Support should review the transaction reference rather than asking you to disclose login details.
\nA cancellation question should include the order number and the item you want to cancel. The separate cancellation policy describes the request window and why dispatch status matters. If payment was captured and a cancellation is approved, the refund process follows the original payment route; if no payment was captured, there may be no completed charge to refund. The exact transaction state must be checked rather than inferred from an email subject line. Do not mail a parcel back for a cancellation that concerns an item still awaiting dispatch. Ask support which process applies and retain the response so the cancellation and refund timeline remain connected.
\nThe return window is sixty days from delivery and no restocking fee applies. If the design or size was supplied correctly but you prefer a different fit, explain that reason clearly. The returns page sets out the return-shipping responsibility for a change-of-mind return and the instructions for sending the item back. Free shipping on the original eligible order does not automatically mean return shipping is free. A refund request should therefore distinguish the original product payment from a parcel-return expense. Obtain the approved return destination before sending anything. The published business contact identifies the store contact; it is not a substitute for an order-specific return instruction.
\nExplain the difference between what was ordered and what arrived. Include the order number, design name, selected size, photographs of the whole item and a clear view of the affected area or label. Keep the packaging while support determines whether it is relevant. This evidence helps distinguish a dispatch error or fault from a preference-based return. Do not repair or alter the item simply to create a clearer photograph. Support should explain the available resolution and any return requirements for the actual issue. A refund approval should state the affected item and amount, and the seven-calendar-day commitment then applies from that approval.
\nKeep the refund conversation in one support thread where practical. If you contact support again, reference the previous request and any approval already given. Explain if your preferred outcome changed from exchange to refund or from cancellation to keeping the item. Conflicting requests can make the intended action unclear, especially when several items or sizes are involved. An exchange and a refund are different outcomes, and both should not be assumed to happen for the same item. Read the response carefully and correct an item, size or quantity error promptly. Clear communication is useful evidence of the outcome you agreed to.
\nStore product prices are displayed in USD. Check the order’s currency and the amount named in the approval rather than converting a remembered figure using an unrelated exchange rate. If a payment provider or bank displayed a different local-currency amount, the treatment of conversion belongs to the actual provider’s transaction rules. The store should not invent an exchange-rate guarantee or claim that every bank uses the same calculation. Ask support to identify the approved store-currency amount and refund reference. Keep any question about a bank’s display separate from whether the store processed the correct approved amount through the original payment route.
\nRefund enquiries should go to support@vividshirt.com through the links on this site or the established order conversation. We do not need your banking password, payment-card security code or a one-time login code to discuss a T-shirt refund. A message demanding an extra transfer to release a refund should be treated as a reason to verify the message through the store’s published contact. Do not open an unfamiliar link simply because it uses the design name you purchased. Keep the suspicious message available for review while removing any unrelated private information from screenshots. The actual connected payment provider’s account interface is the proper place to check a provider transaction.
\nRetain the order confirmation, return instructions where relevant, tracking for a return parcel, approval message and refund reference. These records connect the item, delivery date, return request and payment outcome without requiring you to disclose unrelated personal data. If the issue remains unresolved, explain which step is missing: an unanswered request, unclear return instructions, an approval without a visible credit, or a transaction amount that appears different. A short timeline is more useful than a collection of screenshots without dates. Contact support as soon as you notice a discrepancy so the actual order and transaction can be reviewed while the information is readily available.
\nRead the return instructions, cancellation guidance and payment information. Email support@vividshirt.com for an order-specific refund enquiry.
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