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\nThis Privacy Policy explains what personal information Vivid Shirt collects when you visit https://vividshirt.com or place an order, how we use it, who we share it with, how long we keep it and the choices and rights you have. Vivid Shirt, 16 Ashfield Ln, Blythewood, SC 29016. Contact support@vividshirt.com. If you have any question about your privacy, email support@vividshirt.com.
\nWhen you place an order, create an account, sign up for emails or contact support, we collect your name, email address, phone number, billing and shipping addresses, order details, and anything you choose to include in messages, reviews or support tickets.
\nWhen you browse the site, we and our service providers collect technical information such as your IP address, browser and device type, pages viewed, referring page and the date and time of your visit. This information comes from cookies and similar technologies described in section 4.
\nWhen a payment provider or carrier is connected, it may provide transaction or delivery status needed to process an order. The current payment connection is pending; the website does not establish a completed payment.
\nIf you are in the European Economic Area or the United Kingdom, we rely on these legal bases: performing our contract with you (orders and support), our legitimate interests (security, fraud prevention, improving the store), your consent (marketing emails and non-essential cookies) and legal obligations (tax and accounting records).
\nWe share personal information only with the service providers who help us run the store, and only the information they need: payment processors when connected, shipping carriers, our website hosting and email providers. They may use it only to provide their service to us. We may also disclose information when the law requires it, to protect our rights or our customers’ safety, or as part of a business transfer such as a merger or sale. We do not sell or rent your personal information, and we do not share it for cross-context behavioural advertising unless you opt in.
\nEssential cookies keep your cart, checkout and account working, and the site cannot function without them. Other cookies, such as analytics or advertising cookies, are used only when those tools are enabled and, where required, only after you consent. You can block or delete cookies in your browser settings; if you block essential cookies, the cart and checkout will not work.
\nWe keep order records for as long as tax and accounting law requires, and keep support conversations for as long as they are useful for resolving your request. We keep marketing preferences until you unsubscribe. When information is no longer needed, we delete it or make it anonymous.
\nThe site uses encrypted HTTPS connections. Access to customer data is limited to people who need it to do their job, and payment-provider handling will be described when the connection is verified. No system is completely secure, but we work to protect your information and will notify you if a breach affects you and the law requires notice.
\nDepending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, receive a copy in a portable format, object to or restrict certain uses, withdraw consent, and opt out of the sale or sharing of personal information or targeted advertising. To make a request, email support@vividshirt.com from the address linked to your order or account. We may need to verify your identity, and we respond within the time the law requires. We never treat you differently for exercising your rights.
\nOur store is not directed to children under 13 (or under 16 where local law sets a higher age), and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.
\nWe and our service providers may process your information in countries other than your own. Where a transfer occurs, the applicable safeguards depend on the service provider and law. Contact us for information about the processing relevant to your request.
\nWe may update this policy when our practices or the law change. The “Last updated” date at the top shows when it last changed, and we will notify you of material changes by email or with a notice on the site.
\nEmail support@vividshirt.com with any privacy question or request. Related pages: Terms of Service, Payment Methods and Contact Us.
\nYou can ask about a design, sizing method or product-page detail without sending a payment-card number or account password. A product link and a description of your question are usually the useful starting point. If you include measurements, identify the units and the comparison method rather than sending a private body photograph for an ordinary sizing enquiry. Support messages are used to understand and answer the question and to retain the relevant conversation history. Please consider what is actually necessary before adding photographs or documents. Material that is unrelated to the issue makes the conversation harder to handle and can expose personal information without helping resolve your request.
\nAn order-specific enquiry may need the order number and the email associated with the purchase so that the correct record can be identified. The design, size, quantity or delivery country can help explain which part of the order is affected. Keep those details in the private support conversation rather than posting them in a public comment or review. If you need to correct information sent earlier, identify the incorrect detail and its replacement clearly. Requesting an address correction is different from updating a browsing account profile, because a submitted order has its own recorded details. Support will need to understand which record you want reviewed.
\nIf you report a wrong item, damage or a possible defect, a photograph of the complete garment and a closer photograph of the concern can help explain the issue. Packaging photographs may be relevant to transit damage. Crop unrelated documents, household details and private information that does not help identify the problem. A delivery label can contain your name, address and shipment reference; do not publish that label publicly merely to demonstrate that a parcel arrived. When a label is needed for an order-specific review, send it through the private conversation. The purpose of the material is to understand the reported issue and arrange an appropriate next step.
\nThe shopping functions use session information to keep the relevant cart associated with the browser as you move between pages. WooCommerce documents cart-change and session cookies used for this purpose. These shopping functions are different from a newsletter preference or a marketing choice. Clearing browser data can affect the cart state available on that device, and moving to another browser does not guarantee that the same browsing cart will be present. You can manage stored website data through your browser’s controls. If a cart appears different after changing those settings, check the product, selected size and quantity before you submit an order rather than assuming the old selection remains.
\nIf you use an account feature, a login session helps the website recognise the signed-in user. WordPress documents login cookies for this function. Sign out when you finish on a shared or public device and avoid saving a password where another person can use it. Closing a tab and signing out are not necessarily the same action. Your browser may retain website data according to its settings, so review those settings when using a device that is not yours. Do not send a password to support to ask about an order. A support enquiry should identify the relevant purchase and issue without giving another person the means to log in as you.
\nThe payment connection is being arranged. This policy does not establish that a particular card network, digital wallet or payment processor is accepted. When a payment service is actually offered, read the payment information shown with that option and the provider’s own privacy information before using it. Do not send a full card number, security code, bank login or payment account password by email as an alternative way to pay. An order or refund enquiry should begin with the order reference and the issue. The store can need transaction status when processing a purchase or refund, but that is different from needing your private credentials.
\nAn order needs delivery information to reach the intended recipient, and a shipment or return enquiry may need a reference that identifies the parcel. Provide the actual destination rather than another address used only to display a shipping option. If you ask for an address correction, say which submitted order it concerns. Return instructions may identify a destination different from the public business contact, so obtain the instructions for your approved return. Information used to arrange delivery, review a missing parcel or handle a return should stay associated with the correct order so that a later conversation does not confuse one shipment with another.
\nEmail support@vividshirt.com if you want to ask about information associated with you or request a correction, access or deletion. State the kind of request and the record or interaction you believe is relevant, such as an account, order or support conversation. Do not include unrelated identity documents in the first message. Some reasonable confirmation may be needed before information is disclosed or a record is changed, because a request should not expose another person’s order history. If a request cannot be completed exactly as asked, an explanation of the relevant limitation should be provided rather than silently treating the request as a different one.
\nCorrecting an incorrect email or delivery detail is not the same as deleting an entire order record. Specify the outcome you want so that support can understand whether you need an error repaired, a copy of information or removal of information that is no longer needed. Some records may need to remain for transaction handling, unresolved returns, accounting or another applicable obligation. This policy does not promise that every record can be deleted immediately regardless of those circumstances. A request can still be reviewed and answered. Keep the response explaining what was changed or retained, especially when the request relates to a purchase that is still being handled.
\nA website function and the service supporting it can change as the store develops. The presence of a product price, cart or tracking instruction should not be interpreted as a list of every connected payment, carrier, analytics or marketing service. Where an external service is actually used, its function and relevant privacy information should be considered in that context. Read the updated policy when an offered feature changes in a way that matters to your choices. For a question about a specific service or a piece of information, identify what you saw on the page and ask support for clarification rather than assuming a logo or a general example proves a connection.
\nFor related information, read Contact Us, Payment Methods and Order Tracking. Platform explanations are available in the official WooCommerce cookie documentation and WordPress cookie documentation. Contact support@vividshirt.com with a store-specific privacy request.
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